FAQ

Do I need an account to place an order?

An email address or phone number is all you need to start your order 

Can I cancel or make changes to my order?

As your purchase will be prepared quickly for dispatch, please contact us as soon as possible to cancel or make changes to an order. Unfortunately, once the order has been processed, we are unable to cancel it or to add any items, but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Returns and Refunds policy.

What is your returns policy?

You can make a return request for one or more products within 14 days of receiving the goods for the following reasons: if you do not like the product, if it is too big / small, if it is damaged, if it does not correspond to the product ordered, if it is not present in the parcel.

The return shipping costs to our warehouses are at the buyer’s expense. We are responsible for the return only in case of faulty or incorrect products.

Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

• Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

• Using the tracking number assigned to your returns label, you can follow the progress of your package with our courier. As soon as your item is received and accepted by our partner we will send an email to confirm the completion of your refund.

• Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider. To ensure your refund is as quick as possible, please ensure all items meet the conditions stated previously.